Leading PC builder and rental company NZXT has reached a settlement in a class-action lawsuit totaling $3.45 million.
Allegations arose against NZXT, in collaboration with Fragile, for reportedly deceiving 19,322 customers through its Flex PC rental program, with customers labeling the operation as a “bait-and-switch” tactic.
Initially, NZXT touted Flex as a groundbreaking gaming PC subscription service, offering gamers the chance to access a high-performance gaming PC for a low monthly fee. The Flex subscription promised hassle-free returns, transparent pricing, and regular upgrades, all without a long-term commitment. In April 2025, the program was revised to enhance user understanding, flexibility, and alignment with customer needs.
According to reports from Gamers Nexus (via InsiderGaming), the lawsuit alleged that the defendants executed their PC rental scheme by advertising PCs with specific features but delivering systems with lower-quality components. Additionally, they supposedly misled customers about the program, claiming there were no contracts, no cancellation fees, and that customers would eventually own the PC, leading many to believe it was a rent-to-own arrangement.
The $3.45 million settlement comprises debt forgiveness of approximately $923,000, a $1.45 million cash settlement fund, and PC retention relief of around $1.2 million. However, final approval from the judge is still pending. Some customers may retain their PCs if they have participated in the program for two years or more.
The settlement class encompasses “all persons residing in the United States who are current or former subscribers to the NZXT Flex Program for obtaining a PC” between October 19, 2023, and March 30, 2026.